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Privacy Policy

A legal disclaimer

Last updated:  17/05/26
This Privacy Policy explains how Elizabeth's Clean Living collects and uses your personal information when you use our website.

1. What information we collect from our website or booking information

  • When you book with us, we store your contact details, address, booking information, and relevant notes in secure software, including Setmore, to manage appointments, invoices, and payments.

  • Your information is only used to provide our services and is not shared with third parties except where required by law.
     

We may also automatically collect certain technical information, such as:

  • IP address

  • Browser type

  • Pages visited on our website
     

2. How we use your information
We use your information to:

  • Respond to enquiries

  • Provide quotes for our cleaning services

  • Communicate with you about bookings

  • Improve our website and services
     

We do not use your data for marketing unless you have given clear permission.

3. Website platform
Our website is hosted on Wix. Wix may collect and store data through its platform to ensure the website functions correctly. For more information, please refer to Wix’s own privacy policy.

4. Analytics
We use Google Analytics to help us understand how visitors use our website. Google Analytics collects information such as how long visitors stay on the site and which pages they visit.
This data is anonymised where possible and is used only to improve our website.

5. Cookies
Our website uses cookies to:

  • Ensure the website works properly

  • Understand how visitors use the site
     

You can control or disable cookies through your browser settings.

6. How we store your information
We store your information securely and only keep it for as long as necessary to:

  • Respond to your enquiry

  • Provide our services

  • Meet legal or accounting requirements


7. Sharing your information
We do not sell or share your personal information with third parties, except:

  • Where necessary to operate our website (e.g. Wix, Google Analytics)

  • Where required by law


8. Payments
We provide our bank details after agreeing on a quote. We do not collect or store payment details through our website.

9. Your rights
Under the UK GDPR and the Data Protection Act 2018, you have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Object to how your data is used
     

To exercise these rights, please contact us using the details below.

10. Contact us
If you have any questions about this Privacy Policy or your data, please contact us at:
Email: Elizabethscleanlivinguk@gmail.com
 

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